Archives for August 2011 | The Quirky Vacuum Blog of GoVacuum

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Archive for August, 2011

Me, Myself & Irene… & a Looj…

So… after the great earthquake shook us just outside the nations capitol in Virginia, Hurricane Irene decided she would make an appearance (The striking of both at the same time shall be known as a QuakeAcane from now on).

We got some pretty good rain and a lot of wind, but we can’t complain as no one in the GoVacuum family was hurt or got flooded. There is damage around the area (checkout the neighbors new car across the street from my parents house about 40 miles away), but the worst we got here at the GoVacuum World Headquarters was a lake outside the office which is suppose to be a “drainage system”.

Hurricane Irene was not a joke, many people have died and lost their homes. We are very blessed that we didn’t get the worst of it. Due to the damage and flooding, we have had a huge increase in extractor sales and have place one of our best selling Royal 7910 extractor on sale at $100 off & 10% off the sale price (use coupon code royal10) to help in the clean up.

In an effort to always try and look at the bright side and turn a negative into a positive, I took home a very cool product to play with last night! Yes, maybe I’m still that 16 year old kid who works at KB Toys, who is just happy because I got to play all day at work (somethings never change), but this toy is awesomely cool by everyone’s standards!

OK, drum roll please… the product I’m blabbering on about is the remote controlled gutter cleaning robot! Yes, IRobot the makers of the Roomba 560 robotic vacuum cleaner and the Verro 330 robotic pool cleaner have come up with it! Officially known as the IRobot Looj 125 Gutter Cleaning Robot, but unofficially known as the funniest thing we sell on GoVacuum.

Here is how my night went down, I got home and took it out of the box, it was only then I discovered how radical this robot is! It… it’s… it’s got a wireless remote control!

I was instantly taken back to a time when I raced my Tyco Zero Gravity tack cars and my Tyco Turbo Hoppers!

Yes, I was reminded of a younger youth, but now I’m older and my toys are much cooler. I mean the Irobot Looj 125 has tank tracks on the bottom nothing from the late 80′s had that, did it? I placed the little Looj on the floor and started it up. It zipped across my floor and the front auger that was spinning at 500 rpm’s slapped and smacked the tile. My eyes lit up and I immediately ran (yes, I actually ran) to the shed to grab a ladder.

As I placed the ladder up on the gutter I thought to myself, I don’t know if it will actually clean the gutter really well as we just had a little taste of hurricane Irene and the leaves are wet. Nonetheless, I zipped up the steps and cleared out about a two foot section of leaves, then I lowered down the Looj and grabbed the remote (this is where I will recommend not have the Looj aimed to cross under the ladder or you will end up covered in wet leaves and debris, not cool, but something I did).

After saying a few things that would cause my mom to grab a bar of soap to clean my mouth out, I proceeded to clean my face off. Then restarted the little Looj. I was in awe as I watched it crawl down the gutter. I can’t describe how cool this thing is! It’s like you are a coal miner tunneling for diamonds or coal. It’s just flat out FUN to use!

As a gutter cleaner this thing is fantastic! The front end flaps around and the leaves fall down and on the ground, I would buy it alone for the fact it works, that and my fingernails take forever to get the grime out of after gutter cleaning. I mean forget the fact it’s really cool! As an actual product the Looj is worth every penny!

The only problem was my gutters were cleaned in a couple of minutes. I was kinda disappointed that I had to stop playing with it… or did I?

Before I knew it I was racing it on the driveway, the farm cat and turkeys thought it was fun too! I tried to shoot a video, but it was dark out by that point, but here is the official video.

Ladies, wives, girlfriends, do yourself a favor… buy this for your man! He will leave you alone for hours playing with the new beloved toy and your gutters will be clean, all year around (just because it’s fun) and for just $129.95 how can you not buy it? It makes the perfect Birthday or Christmas gift… Just be warned of karma, for you might receive a vacuum as a gift on valentines day!

If you have a Looj and shot a cool video? Have a Irobot Looj 125 review? email it to me justin@govacuum.com, or if you want to buy one, or ask me any questions… email me! got an idea? Email Me!!! :)

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JD Power & Associates Ranks Miele Best in Customer Service…Again

J.D. Power Associates Award Best Dishwasher 2011
Well it’s no big surprise to us here at GoVacuum that JD Power & Associates has named Miele best in class for Customer Service for dishwashers in 2011, but for the second year in a row Miele has won this coveted award, scoring particularly high for performance, reliability, and warranty, with a total overall score of 814.

GoVacuum has been a Miele Diamond Dealer for their vacuum cleaners since 2007, and Miele continues to be GoVacuum’s Best In Class for all Vacuum Cleaners, including Miele’s new S7 Series Upright Vacuums for Best Upright.

To Read more on this, you may visit J.D. Power and Associates Press Release or check out how other brand dishwashers stacked up by viewing their detailed dishwasher ratings.

It Should be pointed out that J.D. Power & Associates does not yet award Vacuum Cleaners, but we at GoVacuum can safely bet if they did, Miele would win this award as well.

If you’d like to Test Drive a Miele Vacuum Cleaner In Your Home and see for yourself just how good Miele products are, GoVacuum offers a Risk Free 60 Day In-Home Trial on All Miele Vacuum Cleaners.

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Shake, Rattle, Roll… EARTHQUAKE… in Virginia?

Well… yesterday started off as a normal morning for me, I woke up, I did my normal morning routine of exercise, shower and eat breakfast… and then… an earthquake!

I’ve been getting behind on blog entries so I decided the night before I would write one yesterday about the Miele B990 Rotary Iron Mangle we started selling recently.

When I was ready to walk outside I realized, WOW! It’s really an incredibly beautiful day with perfect weather, so I had only 2 choices, call in sick (but I don’t do that unless I’m really sick, as karma would ensure I’d get a rare form of illness) or take the day off. Now… this is where my creativity came into play. I called the big boss man and explained my dilemma, he told me to just work from home writing for ½ the day. I LOVE MY JOB!

So the mood was set for a great blog entry, hammock – check, laptop with wifi – check, big glass of EdenPURE 2000 filtered water – check, sunshine and 70 degrees – check… earthquake centered about 50 miles from my home– check!

Here’s how it went down, I was just finishing up the blog entry and all of a sudden I heard what I thought was my stomach growling, then it got louder and I thought it was a train, but I live in the country where there’s not a train for miles, just about then the hammock started to swing. I looked up at my house and noticed the chimney dancing around. It took a couple of moments for me to realize what was happening, then I jumped up and ran inside the house (now, I know what you’re thinking, hey kid genius you’re suppose to run outside during an earthquake not inside!). I know to stop, drop and roll, but this is only my second earthquake, thus I’m still learning.

As I got back inside the basement, it stopped. That was it. I looked around, a few things fell off the shelf, but nothing broke. I questioned myself, did we just had an earthquake? No way!

I called my loved ones and then tried the GoVacuum office and warehouse, but the phone lines were not working. I texted and got a reply that everyone was alright, no injuries. I figured at this point, I should go into work, but the fear of an aftershock derailed my intent of riding my motorcycle. I was excited to get there, as I knew I would hear some cool stories about the earthquake centered approximately 70 miles from our warehouse.

One of the funniest is how, an employee I call Superman just bolted out the door, he just stood up from his desk and ran outside (maybe I need a lesson from him on earthquakes). The other was how Michael was taking an order and looked outside at the surrounding buildings and blinds shaking then turn back and continued to help a customer who ordered the wrong bags.

The big east coast earthquake 2011 made for some fun excitement at GoVacuum. Then I walked through the warehouse. I was reminded of how lucky we are no one or stock was damaged, but then I walked to the back corner where we keep our returned inventory, floor demos and open stock vacuums and air purifiers. Well… so much for no damage!

It turns out we had more then a few machines fall from the shelves in this area. So much for my easy going relaxing day, as the rest of the night was spent inspecting the packaging, the contents and making sure they all turned on and operated properly. Luckily they all are fine and in great working order! The boxes took all the damage. Just one problem, now we have to sell them and the owner would prefer sooner then later! So he has done something he has never done before, he is allowing YOU the customer to name your own price!

He told me to make a list of not just these fallen few plus all of the open stock and returned machines that have been inspected and “sell them fast”… so as of today we are having our official GoVacuum.com “Earthquake Of Savings Sale”!

These prices are so low we can’t list them online at our website, as many manufactures will only allow us to sell at a certain price on our website, if we offer it for less online they will not allow us to sell their vacuums anymore. Yes, even if they are open stock items! The solution? Call US! Just pick up the phone an call us! You WILL save money!

That’s right, if you call GoVacuum at 888-468-2210 we can let you know what vacuum for your cleaning situation we recommend and we will check to see if we have it in open stock. The owner has authorized deep discounts as he wants these machines to be sold ASAP! (I think he is worried about hurricane Irene now!) There has never been a better time to invest in your home and air quality then right now!

Call 888-468-2210 Today! You have 30 days to return the machine if you aren’t 100% satisfied with your purchase! I mean, you are dealing with GoVacuum.com the most pro-consumer and best vacuum cleaner website in the world!

Earthquake vacuum sale

Now for the legal Mumbo jumbo: These are being sold on a first call, first serve basis. Sorry, but no rain-checks, no layaway’s, limit of 5 vacuums per caller. Excludes Miele, Sebo & IQ Air888-468-2210!GoVacuum Machines After The Great Virginia Earthquake!GoVacuum after the earthquake

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Bona Hardwood Floor Mop to the rescue!

I’m not the shyest person you have never met, I love to interact with people, its not all Hayden central vacuums, Miele Cat & Dog and Koblenz floor polishers with me! No Sir! I love the whole human element of not only life, but also of this home called GoVacuum.com.

I know 1st hand how annoying and hard it can be to get an actual human on the phone, not just with females, who for some reason always seem to be busy washing their hair when I try to call them, but in business. I like being able to pick up the phone and reach a company that wants my business, because if they are not there before the sale, they sure won’t be there after when I need service.

That’s why I have to post (with her permission) this email I received from a customer. Yes, it’s us bragging! We show no remorse or shame when it comes to touting our nearly 100% customer rating (perhaps this no shame thing is the reason so much shampoo is being used in my personal life?)! Nonetheless, here it is, a customer and her GoVacuum story…

I recently moved into a new apartment – my first with hardwood floors. Once the boxes were unpacked and it was beginning to feel like home, I was ready to make my floors shine for my housewarming party. I brought out my trusty vacuum cleaner, thinking that by using the hardwood floor setting it could get the job done. To my dismay, I was still left with a film of dirt and a few sticky areas from the previous tenants. What to do…?

Enter: GoVacuum.com! While I was Googling what to do, I came across your website. I read about the Bona hardwood floor mop! I’d used the Swiffer Wetjet in the past so I was familiar with the idea of a spray mop. I called your service center where Michael helped me. He was very polite and courteous, he explained how the mop is an Earth friendly product because the pads are washable, he told me the Bona mop is a step above comparable products. I read how your company is a very trusted one online with reviews and testimonials, plus you had the 60 day return policy with free shipping and it was only $59, so I placed an order with Michael.

I was pleased when I ordered the mop on Monday while out on my lunch break and how I had it the next evening. The first thing I noticed was the surface area of the mop head – it’s large enough that I can clean my floor in half the time that it would have taken with the Swiffer, but it’s still easy to maneuver and I REALLY like how it’s collapsible for upright storage. I’m also very pleased with the microfiber cleaning pad – it leaves my floors spotless without scratching them and can be machine washed up to 300 times! This makes Mother Earth and my wallet happy. Michael said, how Bona’s specially formulated hardwood floor cleaner is also the safer option to use at home, especially around children and pets, he must be right, because they party was great and no people or pets got sick, but they are still tearing up my new apartment and hardwood floors… what more could a active mom ask for?

GoVacuum.com, Michael and Bona are my new BFF’S! Thank you sooooooo much!

I’m always excited to receive an email, thus if you have a GoVacuum story, please email me justin@govacuum.com and you never know, it may just become my next blog post!

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GoVacuum Extends Its Business Hours!

When my boss Bill Anand shared with me a recent article he wrote about strategic partnerships, I was excited to read it. Afterwards I felt inspired about working with Bill, he then asked me if I knew the 6th element of success? I had no answer. He simply replied… “happy customers”.

It is such a high customer satisfaction rating that has enabled Bill to turn his little “retirement project” GoVacuum.com into one of the largest vacuum cleaner and commercial cleaning websites. This simple concept of making sure the customers are happy is often claimed, but very few actually have as high of a customer satisfaction rating as GoVacuum does. The reason for this is we go above and beyond what other companies do to please you, our customer. For example, we offer 60 day returns on our household products and shipping both ways is FREE!

The reason Bill was mentioning this to me was to explain, while it is great our customer service chat and phone support is available from 9:00am – 8:00pm EST, we are actually closed at 5:00pm to our customers on the west coast. He then explained how some customers are early birds on the east coast.

So he had a great idea, not only to extend our support and sales hours to 10:00pm EST, but to open even earlier at 8:00am EST. I said that sounds great! Yet, Bill being Bill and always trying implement things to make customers even happier, exclaimed “that’s not good enough”! “If we are going to provide great customer service, we need to do it every day of the week”, he said.

I started to wonder to my self, is it not enough that I go home and have to vacuum, yet alone when I sleep I dream of vacuums… now I won’t even have time to be home, because I’ll be working so much.

“We should be open Sunday as well”… BAM! THAT WAS IT! I think saw a flash of white light and started hallucinating vacuums, my vision was getting blurry, all I could see was Sebo uprights, Miele canisters and Vapamore steam cleaners circling around, my hearing started to go bad as well, I could only hear the loud noise of a broken Dyson vacuum. I had trouble breathing, this was no longer the EN1822 HEPA certified IQAir filtered air we breath in the office… Then, just as I was about to faint, he said the sweetest words I had ever heard. “We should hire more staff to help our customers with these extended hours”

Breathe in Breathe out, my vision cleared, and the sound of a bad Dyson clutch faded. “I think this is a great idea Bill”!

So here we are today, with a larger staff (it should be noted we only hire experienced vacuum industry professionals) and open 7 days a week!

Think about it… now, when you break that vacuum belt you can order it from an experienced representative at 9:39pm EST on Thursday night, then you can call us and we’ll explain how to install it, even if it’s on a Saturday night at 9:45pm EST! (We won’t question how thrilling your week was, that lead you to spending a Saturday night fixing and repairing your Hoover… honest!)

Now that we’re open Monday – Saturday from 8:00am-10:00pm EST and Sunday from 11:00am – 6:00pm EST, you can grab your new or recently repaired vacuum cleaner, put it in the hands of someone in your home and yell… GOVACUUM!

We are always looking for ways to make your experience better with GoVacuum. If you have any ideas, suggestions, or just want to say hi! Please feel free to email me justin@govacuum.com, I’m always willing to take your great idea to Bill and claim it as my own! :)

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