Electrolux Pronto, Ergorapido and Sanitiare Prescision Stick Vacuum Safety Recall
We just received notification from Electrolux of a safety recall for the popular Electrolux Pronto Stick Vacuum cleaner. Electrolux recently discovered that a small number of Pronto models EL1000, EL1005, and EL1006, as well as the Ergorapido and PE1000 Precision Vacuum models are having problems with the rechargeable batteries leaking out of the vacuum cleaners.
Electrolux says “In a small number of recent reports, rechargeable battery cells indside the products have expanded and fractured the (vacuum) cleaner housing, sometimes expelling battery contents or projecting pieces from the unit.”
Electrolux has isolated this problem to the Pronto, Ergorapido, and Precision units in the Red, Green, Gold, and Blue carrying the model numbers EL 1000A, EL 1000B, EL 1000BX, EL 1000BZ, EL 1005A, and PE 1000B that were manufactured between October 18, 2007 and December 21, 2008. The vacuum with problems serial numbers are 074000001 through 085100001 and 74000001 through 85100001.
If you have purchased one of the affected vacuum cleaners, Electrolux is asking that you please unlpug the unit, and stop using it immediately, and call them to replace the defective parts at no cost to you.
GoVacuum has not sold Electrolux vacuum cleaners since 2006, and have not sold any of the affected serial numbers, but we thought we should get this information out to help anyone that may have had this problem in getting this fixed.
You are asked to call Electrolux between 8:00 a.m. – 7:30 p.m. CT Monday-Friday, and 10:00 a.m. – 6:30 p.m. CT Saturday & Sunday at 1-800-932-1778, or visit the special website Electrolux created for this problem at; http://www.stickvacrecall.com
eugene said,
September 16, 2009 @ 4:57 pm
I dont know if my vacuum is defective but the battery is dying and going low. I dont know what to do next. please do email me.
GoVacuum said,
September 21, 2009 @ 4:10 pm
Hi Eugene, I’m sorry to hear that your machine isn’t working properly. Unfortunately since we don’t sell that machine, I won’t be able to give you any additional information about the machine. But if you have any other questions, please do feel free to ask them and we will do our best to answer them.
Robert said,
September 28, 2009 @ 1:49 pm
Big Lots had an ad in Sunday papers, offerring it at 40% off. Are these defective units?
Paul Gendron said,
October 11, 2009 @ 4:50 pm
I Have ELECTROLUX EL1000 Vacuum 2n1 Unit Need Batteries Pack Batteries Are Dead & Don’t Take Charge
NEED NEW BATTERIES. Paultv.
Jackie Armstrong said,
April 14, 2010 @ 6:10 pm
I was losing charge and thinking batteries were dead. In checking found that small unit was not being held secure in stick handle. In order to make connection I used a pipe cleaner to hold unit to stick handle so it would charge. This is model # EL 1012 type A1 serial # 84850097 Hope this will help some one who has had the same problem. Is there a recall to correct this problem. My vacum was purchased on 4/14/2009. This is a very good vacuum and does the job
Lynn said,
July 21, 2010 @ 9:20 pm
I too have an electrolux and I also have a problem with the battery not keeping the charge. When I got it 12 months ago it was great but now is hopeless.